Shop Policies

SHIPPING

SHIPPING IN THE USA

We ship items via UPS, FedEx and USPS Mail with delivery confirmation. Turnaround time is around 2 weeks.

All items are shipped to the address giving during checkout only. We are not responsible for shipping delays due to UPS or customs.

UNDELIVERABLE / RETURN TO SENDER PACKAGES

Any package that cannot be delivered to the ship-to address given during checkout and needs redelivery and/or address changes will incur additional shipping fees. The fees must be paid before redelivery is scheduled. These shipping fees will be deducted from any refunds requested.

INTERNATIONAL SHIPPING - CUSTOMS, DUTIES TAXES AND FEES

All international packages must clear customs before the item is delivered. Some countries charge tax and duties on international shipments. Please note that buyers are responsible to pay for any and all duties and customs charges that may be incurred. Please look into the tax, duties, customs and import policies of your home country before placing your order. The following links may assist you estimating the taxes, duties and fees on your order, however it is best to check with customs in your country.

We ship all items via UPS Mail with delivery confirmation, tracking and insurance. Delivery time is between 4-10 business days and includes time in customs.

Taxes, duties and brokerage fees are not included in the shipping price and are the responsibility of the buyer.

PROOFS

Proofs include personalization of your wording and color changes from our color charts.

Font, artwork, wording and layout and design changes are not included. These changes may be accommodated on a per case basis and will be charged an additional custom design fee.

Proofs will be e-mailed within 2 business days.

CANCELLATIONS, RETURNS AND REFUNDS

Buyer pays for return shipping and shipping is not refunded. Please ship your items back with tracking, delivery confirmation and insurance.

If your item has "FREE SHIPPING", there will be a 20% restocking fee for your return.

All personalized orders can be exchanged or canceled before they go to print.

If you cancel your order before the design process on the 1st round of proofs has begun, then a full refund will be made.

If you cancel your order after the design process on the 1st round of proofs has begun, a refund will be made minus a 20% design fee.

Because Tea and Becky custom items are uniquely created with your personalized wording and colors, it cannot be resold. Unfortunately, we cannot accept cancellations, returns or exchanges after your item has been sent to print. However, if you are unhappy with your order in any way please let us know. We want your shopping experience at Tea and Becky Invitations to be pleasant, so please contact us as soon as possible and we will work with you to come up with a resolution.

NON-CUSTOM (NON-PERSONALIZED) RETURNS

We accept returns on non-custom, non-personalized items within 14 days of delivery.

Items must be unused, in their original condition, and returned in original packaging.

Buyer is responsible for return shipping costs. Original shipping fees are non-refundable.

If your item qualified for free shipping, a 20% restocking fee will apply and will be deducted from your refund.

Returns that do not meet these conditions may not be eligible for a refund.

CUSTOMER APPROVED ERRORS OR TYPOS

Please note any errors that are shown in your approved proofs are not our responsibility. We do not proof read your submitted wording so please check all details (colors, alignment, dates and times) before approving your proofs. Errors found after you approve your proof, are not eligible for a return, exchange, cancellation or refund.

If there is an error on our part, or if your stationery does not match your approved proofs, please contact us within 7 business days we will gladly correct it as soon as possible.

COLORS AND COMPUTER MONITORS

There may be slight variations in color from computer monitor to the actual printed stationery. Variations in color are considered normal and are not considered an error on our behalf. Variations in color are not eligible for a refund, exchange, cancellation or reprint.

LIMITED USE OF COPYRIGHTED IMAGES

You are free to use any of my product images for sharing on pinterest, facebook, instagram, twitter or blog posts and reviews, if and only if, you add a link back to http://www.teaandbecky.com, include the name Tea and Becky to your post and (if on click the image has a hyperlink) the image must only link back to the corresponding product on www.teaandbecky.com.

All designs are copyrighted and the sole property of Tea and Becky.