Refund policy

Return & Refund Policy

Thank you for shopping with Tea & Becky! Because many of our products are personalized especially for you, our return policy differs for personalized and non-personalized items.

Personalized Orders

Personalized products are made specifically for you using your names, wording, dates, colors, and other custom selections. Because these items cannot be resold, returns and exchanges are not accepted once production has begun.

Designer Proof Orders

If your product includes a Designer Proof, a personalized proof will be emailed within 2 business days for your approval before production begins.

  • Cancel before design work begins: 100% refund.
  • Cancel after design work has begun: 75% refund (25% design fee retained).
  • After your proof has been approved and your order has entered production: No cancellations, returns, exchanges, or refunds.

Live Preview Customizer Orders

Products using our Live Preview Customizer are approved by you during checkout and do not require an emailed proof.

Once your order is placed, production may begin immediately. Because of this, cancellations, changes, returns, exchanges, and refunds cannot be guaranteed and may not be possible after checkout.

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery.

  • Items must be unused and returned in their original packaging.
  • Return shipping costs are the buyer's responsibility.
  • Original shipping charges are non-refundable.
  • If your order qualified for free shipping, a 20% restocking fee will be deducted from your refund.

Proof Approval

Please carefully review all names, dates, wording, spelling, colors, and layout before approving your proof or submitting your order through the Live Preview Customizer.

Approved proofs and submitted Live Preview Customizer designs are considered final. Tea & Becky is not responsible for spelling, grammar, dates, or other information supplied or approved by the customer.

Errors & Damaged Orders

If your order differs from your approved proof or submitted customization due to an error on our part, or if your order arrives damaged, please contact us within 7 days of delivery. We will gladly work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or this policy, please contact us before placing your order. We're always happy to help.