Refund policy

Return and Refund Policy

All Tea and Becky products are personalized and made specifically for you using the selections you make and approve through our Live Preview Customizer.

Personalized Orders

Before placing your order, please carefully review your design in the Live Preview Customizer, including all names, dates, wording, spelling, colors, layout, and other personalization selections.

Your submitted design is considered approved and final.

Because personalized products are made specifically for you and cannot be resold, returns and exchanges are not accepted.

Production may begin shortly after your order is placed. Because of this, cancellations or changes cannot be guaranteed and may not be possible after checkout.

Tea and Becky is not responsible for spelling, grammar, dates, wording, colors, or other personalization entered, selected, and approved by the customer.

Errors, Damages and Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong item, or your finished product differs from the design you submitted through the Live Preview Customizer due to an error on our part, please contact hello@teaandbecky.com within 7 days of delivery.

Please include your order number and photographs showing the issue so we can evaluate it and work with you to make it right.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Questions

If you have questions about your order or this policy, please contact hello@teaandbecky.com before placing your order.