FAQ

Frequently Asked Questions

How does personalization work?

Many of our products include a Live Preview Tool right on the product page. Simply click the Personalize Design button, enter your names, date, or custom wording, and watch your design update instantly.

What you see in the preview is what will be printed.

Can I use my own logo or custom design?

Yes, in many cases!

Custom artwork is reviewed on a case-by-case basis to make sure it will print beautifully with our foil stamping process.

Please submit your artwork through our Custom Design Inquiry Form. Because custom artwork requires additional setup, please allow extra production time beyond our standard turnaround.

Can I make changes after placing my order?

If your item uses the Live Customizer Tool, please review your design carefully before placing your order.

Because production begins shortly after your order is received, changes generally cannot be made once your order has been placed.

If you notice an issue immediately after ordering, contact us as soon as possible and we'll do our best to help.

Can I use different wording than what's shown?

Absolutely! Most designs can be personalized with your own names, dates, monograms, or custom wording. Use the Live Preview Tool to see your changes before placing your order.

Can I use a different font?

Font options vary by product. If a product includes font choices in the Live Preview Tool, you can select your favorite. If you're looking for something different, contact us. We may be able to accommodate your request.

What if I need something completely custom?

If you don't see exactly what you're looking for, we'd love to hear about your idea.

We may be able to create a custom design or accommodate special requests depending on the project.

Colors

What colors are available?

We offer a wide variety of foil, ink, matchbox, and napkin colors to coordinate with your celebration.

Visit our Color Charts to see all currently available options.

Can I order a sample in my wedding colors?

In many cases, yes.

Contact us and let us know what you're looking for. We'll be happy to discuss the best sample option for your event.

Will the foil color look exactly like it does on my screen?

Because every monitor and mobile device displays color differently, the foil color you receive may vary slightly from what you see on your screen.

Matchbooks & Matchboxes

What's the difference between a matchbook and a matchbox?

A matchbook is the classic folded paper style with a strike strip on the front.

A matchbox is a small sliding box that feels a bit more substantial and gift-like.

Both can be personalized for your event.

How many matches are included?

Each matchbook contains 20 matches.

Personalized matchbooks are sold in sets of 50.

Ordering

Is there a minimum order?

Yes.

Because each personalized order requires setup and production time, we cannot produce quantities below the listed minimum.

When should I place my order?

We recommend ordering 4–6 weeks before your event whenever possible.

Most personalized items require 2–3 weeks for production, plus shipping time.

If your event is sooner, please contact us before ordering.

Do you offer rush orders?

Sometimes.

Rush availability depends on the product and our production schedule. Contact us before ordering and we'll let you know what's possible.

Can I order matching products?

Yes! Many of our designs are available across multiple products including matchbooks, matchboxes, cups, cocktail napkins, coasters, and more.

If you're creating a coordinated look, we'd be happy to help you find matching pieces.

Shipping & Returns

How long will my order take to arrive?

Production time varies by product.

Non personalized items ship within 2 business days. 
Personalized items ship within 2-3 weeks.

You'll find the estimated production time on each product page. Shipping time is additional and depends on the shipping method selected during checkout.

Do you ship internationally?

No. At this time, we ship within the United States only.

Do you accept returns?

Yes—for non-personalized items.

Because personalized items are made specifically for you, they generally cannot be returned unless there is a production error.

If there's an issue with your order, please contact us and we'll do everything we can to make it right.

What if there's a mistake on my order?

When inputting your info into the product customizer, please review your wording and colors carefully before purchasing.

If we made an error during production, we'll make it right.

If you notice a problem, contact us as soon as possible at hello@teaandbecky.com.

Custom Artwork

What file format should I use?

For the best foil stamping results, we recommend:

  • Adobe Illustrator (.AI)
  • EPS (.EPS)
  • High-resolution vector artwork

Your artwork should also be:

  • 100% solid black
  • No gradients or shading
  • A minimum line thickness of 1 pt

If you're unsure whether your artwork is suitable for foil stamping, we'd be happy to review it before you order.

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